Customer service satisfaction:
Percentage of members who felt they received the information or help they needed from their health plan’s customer service, and that their health plan’s customer service staff treated them with courtesy and respect.
Flu vaccinations:
Percentage of members who received their annual flu shot.
Getting appointments and care quickly:
Percentage of members who felt they received care as soon as they needed when they were sick or injured. They also felt they got an appointment as soon as they needed when they weren’t sick or injured.
Pneumonia Shots:
Percentage of members who received their annual pneumonia shots.
Consumer Assessment of Healthcare Providers and Systems (CAHPS) Data
Geisinger Gold's quality performance
The scores below are a sampling of those found in "Quality Compass" a database of performance information for health plans nationwide. Quality Compass is designed to provide consumers, benefits managers, health plans, consultants and the media with easy access to comprehensive information about health plan quality and performance.
Consumer Assessment of Healthcare Providers and System (CAHPS®) is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
For more information on Quality Compass and health plan report cards, log on to www.ncqa.org.
Roll over a graph to see a measure's definition.
Click here for a print quality pdf.
Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey results reflect quality from the consumer's point of view, as distinguished from technical quality measures, which reflect the clinical perspective. Specifically, the CAHPS questionnaires focus on topics for which consumers are the best or only judges of quality, such as whether they are treated with courtesy and respect and whether they get explanations from their providers that are easy to understand. CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).